Refund policy

TAKHLEEQ REFUND & RETURN POLICY

Effective Date: September 8, 2026
Store: TAKHLEEQ
Website: takhleeq.com

At TAKHLEEQ, we want every customer to receive their order in proper condition and exactly as described. If you receive a defective, damaged, or incorrect product, you may request a return and refund in accordance with the policy below.

Please read this policy carefully before sending any product back to us.

1. Eligible Reasons for Return

A return may be accepted when the product received is:

1.1 Defective

The product has a manufacturing defect or does not function as intended under normal and appropriate use.

1.2 Damaged During Delivery

The product or its components have been physically damaged during transportation and arrived in an unusable or materially damaged condition.

1.3 Incorrect Product

You received a product that is different from the product you ordered.

This may include receiving the wrong kit, model, variant, or substantially incorrect item.

2. Contact TAKHLEEQ Before Returning Your Order

Do not send your order back without contacting us first.

If you believe your order is defective, damaged, or incorrect, please contact TAKHLEEQ Customer Support and explain the issue.

Depending on the nature of the issue, we may request:

  • Your order number

  • Your name and contact information

  • Photographs or videos showing the issue

  • Photographs of the product and packaging

  • A description of the problem

  • Any other information reasonably required to verify the claim

After reviewing your request, we will provide you with the appropriate TAKHLEEQ Return Form and instructions for returning the product, if a return is required.

3. Return Form Requirement

If your return is approved, you must:

  1. Contact TAKHLEEQ Customer Support and obtain the Return Form.

  2. Print a copy of the Return Form.

  3. Fill in all required information accurately.

  4. Pack the product securely to prevent additional damage during transportation.

  5. Place the completed Return Form inside the parcel along with the product.

  6. Send the parcel to the return address provided by TAKHLEEQ Customer Support.

  7. Keep your courier receipt and tracking information until your return has been fully processed.

Returns sent without prior communication or without the required Return Form may be delayed or rejected.

4. Condition of Returned Products

Returned products must be sent back with all relevant components and accessories that were included with the original order.

Where applicable, this may include:

  • Electronic components

  • Modules and sensors

  • Cables and wires

  • Boards

  • Accessories

  • Instruction materials

  • Packaging

  • Other components included with the original product

The returned product should be in the same condition in which it was received, except for damage or defects that are the subject of the return claim.

Customers should not intentionally modify, dismantle, repair, burn, alter, or otherwise damage a product before returning it.

5. Verification of Returned Products

Once we receive your returned parcel, TAKHLEEQ will inspect and verify the returned product.

The verification process may include checking:

  • Whether the returned product corresponds to the original order

  • Whether the reported defect or damage exists

  • Whether the damage occurred before or during delivery

  • Whether the product was incorrectly supplied

  • Whether components are missing

  • Whether the issue was caused by improper use, incorrect wiring, unauthorized modification, or accidental damage

A refund or store credit will only be processed after the returned product has been successfully verified.

Simply sending a product back does not automatically guarantee a refund.

6. Refund Options

Once your return has been approved following verification, you may choose between the following options:

Option A — TAKHLEEQ Store Credit

You may choose to receive the approved refund amount as TAKHLEEQ Store Credit.

Store credit can be used toward future purchases from TAKHLEEQ, subject to the applicable terms of the store.

Option B — Monetary Refund

You may request a refund of the eligible product amount through the available refund method arranged by TAKHLEEQ.

The exact processing method and timeline may depend on the payment method originally used for the order and the available payment/refund arrangements.

7. Delivery Charges Are Non-Refundable

Original delivery/shipping charges are non-refundable.

If you paid a delivery fee when placing your order, that delivery fee will not be included in the refund amount.

The refundable amount will generally be limited to the eligible value of the returned product(s), subject to successful verification and approval.

Any additional return shipping arrangements will be communicated by TAKHLEEQ when your return request is approved.

8. Customer-Caused Damage or Defects

A return or refund may be rejected if inspection determines that the problem was caused by the customer rather than by a defect, incorrect fulfillment, or transportation damage.

Examples may include:

  • Incorrect wiring or electrical connections

  • Connecting components to an inappropriate voltage

  • Short circuits caused by improper use

  • Physical damage caused by the customer

  • Burning or overheating caused by incorrect operation

  • Water or liquid damage

  • Unauthorized modification

  • Attempted repair or alteration

  • Broken components caused by improper handling

  • Missing components that were lost after delivery

  • Damage caused by misuse or failure to follow provided instructions

For electronic and STEM products, customers are particularly encouraged to carefully follow the provided instructions and component specifications before connecting or powering any component.

9. Change of Mind / Unwanted Orders

TAKHLEEQ does not consider a simple change of mind, personal preference, or an unwanted product to be a defective, damaged, or incorrect order.

Returns based solely on reasons such as:

  • "I changed my mind."

  • "I no longer need it."

  • "I ordered the wrong product."

  • "I don't like the product."

  • "I found another product."

may not qualify for a refund under this policy.

10. Incorrect Orders Placed by the Customer

If a customer accidentally orders the wrong product, variant, quantity, or specification, the order may not qualify as an "incorrect product" return.

An incorrect product return refers specifically to a situation where TAKHLEEQ sends a product different from what the customer ordered.

11. Damaged Parcels

If your parcel appears visibly damaged when delivered, we recommend documenting the condition of the parcel as soon as possible.

Where possible, take clear photographs or video showing:

  • The outer packaging

  • Shipping label

  • Visible damage

  • Internal packaging

  • Damaged product/components

This information may help TAKHLEEQ investigate the issue with the courier and process your claim.

12. Refund Processing

After the returned parcel has been received and inspected, TAKHLEEQ will determine whether the return qualifies for a refund.

If approved:

Return Received → Product Verification → Return Approved → Refund/Store Credit Processed

The processing time may vary depending on the condition of the returned product, verification requirements, and the selected refund method.

Customers should retain their return shipment tracking information until the refund or store credit has been confirmed.

13. Partial Refunds

In certain circumstances, TAKHLEEQ may determine that only part of an order qualifies for a refund.

For example, where only a specific product or component is defective, damaged, or incorrectly supplied, the refund may be limited to the affected item or eligible portion of the order.

14. Replacement Instead of Refund

Where appropriate, TAKHLEEQ may offer a replacement product or component as an alternative resolution.

The available resolution may depend on:

  • The nature of the problem

  • Product availability

  • The results of the verification process

  • The customer's preference

  • Other circumstances surrounding the order

If a suitable replacement is available, the customer may choose the replacement option where offered.

15. Fraudulent or Misleading Claims

TAKHLEEQ reserves the right to reject a return or refund request where there is reasonable evidence of:

  • Fraudulent activity

  • Deliberate damage

  • False claims

  • Unauthorized replacement of components

  • Returning a different product from the one supplied

  • Removal or substitution of components

  • Repeated misuse of the return process

Any such decision will be made based on the available evidence and inspection results.

16. Important Notice for Electronic & STEM Products

TAKHLEEQ products may contain electronic components, microcontrollers, sensors, motors, batteries, and other electrical parts.

Customers should verify voltage, polarity, wiring, and operating requirements before powering or connecting components.

Damage resulting from incorrect electrical connections, excessive voltage, reverse polarity, short circuits, or other improper use may not qualify as a product defect.

17. How to Start a Return

If you believe you have received a defective, damaged, or incorrect product:

Step 1: Contact TAKHLEEQ Customer Support.

Step 2: Provide your order number and explain the issue.

Step 3: Provide photographs/videos or other information if requested.

Step 4: Wait for TAKHLEEQ to review your request.

Step 5: If a return is required, obtain the official TAKHLEEQ Return Form.

Step 6: Print and complete the Return Form.

Step 7: Pack the product and completed Return Form securely.

Step 8: Send the parcel to the return address provided by TAKHLEEQ.

Step 9: Keep your courier receipt and tracking information.

Step 10: Once received, TAKHLEEQ will inspect and verify the returned product.

Step 11: If approved, select your available refund option: TAKHLEEQ Store Credit or Monetary Refund.

18. Contact Us

For return and refund requests, please contact TAKHLEEQ Customer Support through the official contact channels available on our website.

Please do not send a return parcel before receiving return instructions from TAKHLEEQ.

TAKHLEEQ CUSTOMER SUPPORT

We aim to resolve legitimate product issues fairly and efficiently while ensuring that every return is properly verified.